- We will offer to refund you or to exchange your purchase for another title (we will give you both options) in the following situations:
(1) Your package gets lost in the mailing process and we are not able to find you a replacement;
(2) We sent you a damaged magazine and/or a magazine with defects and we are unable to find you a replacement; or
(3) The title ceases publication and/or we stop receiving supply of the title from the publisher.
- All other requests for refunds/exchanges will be dealt with on a case by case basis. If you have any concerns, please do not hesitate to leave us a message under the "Returns and Exchanges" field on our Customer Service Form.
I have not received my package/my package got damaged upon delivery. What do I do?